So why is there a picture of my Taurus 3.0 Ring Saw?
Things we find upsetting, negative experiences, are so easily the subjects that we shout from the rooftops. I wanted to take a moment to post a positive experience.
The ring saw is not a part of my everyday glass cutting repertoire, the preference is to cut glass by hand. Certain cuts would be far too time consuming and difficult by hand. The oak and maple leaf suncatchers and star ornaments are examples. When it’s time to make these items, the ring saw is invaluable. It has a circular blade with the diamond cutting grit all around the blade. This allows for cutting in any direction rather than just straight or forward cuts.
Recently, my saw stopped working. It seemed that the motor heated up and burned out, melting the casing a bit. It died. Now without the saw, oh how I missed it.
This saw is not the priciest piece of glass working equipment by far, but with its pricing in the $300’s, it’s not something I just want to quickly run out and replace. I looked up the Gemini Saw Company, the manufacturer of this saw, and sent them a quick e-mail requesting assistance with finding a location where I might take or send my saw for assessment and repair, whether under warranty or not (my purchase was back in 2011).
The next business day I received a response instructing where to send the saw, what parts needed to be included and what parts were not necessary to pack, and what information to include with the shipment. Once shipped, I quickly received a call letting me know that the motor had been replaced and my saw would be on its way back to me. There would be no charge for the repair or the return shipping, even after offering to ship under my Fed-Ex account.
You have to respect a company that stands behind their product. I’m thrilled that the service was provided at no charge, but this is not the only setting for the bar for excellent customer service. They were quick to respond, clear in their communication, polite and never attempting to divert focus onto use, wear, or operator error. (… Even given that possibly it was my use of a generic blade that may have contributed to, or caused ,the breakdown.)
I am thrilled to have my newly appreciated Taurus III saw back and operational. To Ms. Alvey and all the others at the Gemini Saw Company, I commend you, thank you, and express my customer satisfaction to all those that may be considering the purchase of this saw.